Warranty
What you actually own.
The term, what a claim pays for, what is covered and what is not, and how a claim works. Written so you can check it, before you book and after.
The terms
The same terms on every film.
The term, what a covered claim pays for, and what happens when the car is sold. A tick means ARK has confirmed the value.
Term, by film
- Defender
- 10 years ✓
- Fusion
- 10 years ✓
- Umbra
- 10 years ✓
- Spectrum
- 10 years ✓
Across the range
- Transfers with the car
- Yes ✓
A covered claim pays for: replacement film, and the labour to take off the failed film and fit the new one.
Covered and not
Faults in the film, not damage to it.
A warranty covers the film failing on its own. Damage from outside it is the film doing its job, or an accident.
Covered
- Yellowing. A colour shift in the film you can see without instruments.
- Cracking. The top coat or the film splitting under normal use.
- Blistering. Air or moisture pockets forming under the film after it has cured.
- Peeling. An edge lifting on its own, not from a wash or an impact.
- Delamination. The film’s layers separating from each other or from the panel.
Not covered
- Impact. A stone, debris or a collision damaging the film.
- Chips. A chip in the film is the film having taken the hit.
- Stains. Etching from droppings, sap or chemicals left on the surface.
- Wash abrasion. Marring from brush washes or abrasive pads.
- Accident. Damage to the film from a collision or a repair.
Making a claim
Three steps, and you only take the first.
A claim goes through the shop that installed the film. The shop looks at it and opens the claim with ARK.
01
You
Contact the shop that installed the film, with photos and your registration details.
02
The installing shop
The shop looks at the film and opens the claim with ARK.
03
ARK
ARK decides the claim.
What a covered claim pays for: replacement film, and the labour to take off the failed film and fit the new one.
If the shop that installed it has closed: ⟨ if the shop closes · pending ⟩
Register a warranty